Knowledgebase
Articles
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How do I recover deleted mail in Exchange?
To recover mail that has been removed from the 'Deleted Items' folder in your mailbox, follow the steps below. Outlook: 1) Select your mailbox.2)... -
I can't receive email right now because it says the mailbox is locked?
Because of the way POP3 works, it's impossible to be logged in to the same mailbox with two sessions at the same time: to do so would cause some of... -
I can't send email, but I can receive it.
If you are having trouble sending mail but not receiving it, there is a possibility that your ISP is blocking port 25, which is the port used for... -
I have received a lot of bounce-back emails for emails I didn't send.
This can mean that a spammer has gained access to your mailbox and is using it to send spam emails. There are two main ways this can happen: either... -
I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why?
At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy on their network. As such, although you can still... -
I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?
Yahoo have extremely strict criteria for accepting email and often defer e-mail if they think that it might be spam or if they are busy - they call... -
I'm sending an email to an external user with a large file attachment and they can't receive it. Why is that?
Several ISP's and hosting companies place restrictions on the size of individual emails that can be received and sent though their servers, we have... -
I've changed the MX record for my domain. Why am I now unable to receive email?
MX Records change where email is delivered for a domain. Digital Assassins offer the flexibility to change that location via your control panel... -
My E-mails are getting delayed - what is causing this?
If emails are arriving into your Digital Assassins mailbox late, then please ensure that it's not full - if it is, then new mail can only be... -
My ISP is Telia. I cannot to connect to the outgoing mail server?
Telia requires that customers use their relay of smtprelay1.telia.com as the outgoing server. To do this, change the SMTP server to... -
Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108 etc.
Errors produced in Outlook and Outlook Express in the form of 0x800***** can be referenced by the Microsoft support database at... -
Outlook won't save my Exchange mailbox password
In some cases, Outlook will not save an Exchange mailbox password, even when the 'save password' box is ticked. This is caused primarily by the... -
Sending an email from an Exchange mailbox to a specific recipient fails
If you encounter a problem sending an email from your Exchange mailbox to a specific recipient but sending emails to that recipient from other... -
The amount of Spam I'm getting has suddenly increased (with Junk Mail filters enabled), why is that?
If you start receiving an increased amount of spam, with junk mail filteres enabled, then there might be a problem with the mailbox that your spam... -
What can be causing e-mail forwarding to fail?
As with almost all computing-centric issues, there are many possible reasons for this. The first thing to check is any bounce-back error messages,... -
Why can't I connect to your mail server? I use Orange, AOL or BT as my ISP.
Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be amongst such ISPs, though there are also others. If this... -
Why do I get a '550 Relay Not Permitted' error message when sending mail?
As with many errors, there may be a number of causes behind a '550 Relay Not Permitted' error. Here are some common ones: You're trying to send... -
Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail
If you receive any of these messages when trying to send email, it would appear that outgoing mail is being blocked because your IP address (the... -
Why do I see an SSL warning when connecting to my mailbox with a mail client?
This is because you are connecting to a shared mail server so the SSL certificate will have a generic address associated with it. That address... -
Why does my email bounce with '550 relay not permitted'?
This usually happens because the nameservers on the affected domain have been changed to make the domain work with our servers, but the domain... -
Why have my mail/folders disappeared from webmail?
By default webmail provides thread support. This can be disabled, or modified in the "settings" tab of webmail. Thread support using it's default... -
Why is my mail client downloading duplicates of existing emails?
This issue will only occur when downloading mail via POP3. It is not something to be seriously concerned about, we do recommend that you use IMAP...